How do I access my assigned training?
At the top of your screen is the 'Catalogue' button, which is where you can find all of your assigned training and the training you can subscribe to.
Where do I find my Branch profile?
At the top of your screen is the 'Dashboard' button, which is where you can find the relevant information for Sesame Lane and your branch details.
Why can't I download my certificate even though I completed the course?
You may have completed the training too quickly, or you did not complete the course correctly, so you did not meet the competency score required to activate the certificate. All of the required training on this LMS has a minimum time requirement attached to it to ensure competency.
Please contact info@sesamelane.com.au with your details so that they can look into the matter and advise you of whether you will need to recomplete the training.
I don't know my password or login details, what can I do?
If you are unsure of your login details, please contact your company administrator.
When trying to log in, I keep getting informed that I am 'blocked' and cannot access the LMS because of too many failed login attempts. How do I fix this?
As the LMS has an in-built flood control system, if there are too many failed login attempts from the same IP Address, it will block attempts to log in from that location. As Services will typically have the same IP Address, if you try to log in at work, you may find yourself blocked after only one failed attempt, as others at the service were trying to log in and put in the wrong details on the same day.
If this occurs to you, please contact info@sesamelane.com.au for assistance.